Post by Deleted on Jun 25, 2015 13:55:07 GMT -8
For Android versions before 4.4.2
Go into "Settings" from the home screen on the phone and then press "Location Services","Location" or "Location & Security".
Make sure "Use GPS Satellites" or "Standalone GPS" is checked and "Use Wireless Networks" is UNCHECKED. Alternately, you may have an item called "Google Services". If so, uncheck "Google Services", and all other options other than "Use GPS Satellites" or "Standalone GPS". If other options are checked they may be trying to calculate yardages, but are conflicting with each other and either no or wrong yardages are being shown.
If your settings are correct, then follow the trouble shooting steps below.
Troubleshooting Step #1: Navigate to your phone's "Settings" menu, then disable Wi-Fi, and the "Wireless Networks" and "Google Location Services" options in the "Location" menu. After this is completed, navigate to the Google Play Store and install and app called "GPS Status And Toolbox". Once this application is installed, please go outside and launch the application. This application will have a fraction on the middle-right side labeled "Fix/Sats" The "Fix" is the number of satellites your phone is connected to, while "Sats" is the number of satellites within view to your phone. During previous tests, the majority of Samsung Galaxy devices we have tested will continue to give a "Fix/Sats" reading of 0/0". This indicates your phone is not connecting to satellites, and confirms an issue with the phone. If the "Fix/Sats" reading does not remain at "0/0", please continue to step 3 and try the the other fixes for GPS issues we've found for android vs samsung. If the "Fix/Sats" reading does remain at "0/0", please continue with the next troubleshooting step.
Troubleshooting Step #2: Within the "GPS Status and Toolbox" application, tap on the screen and a drop down bar will appear then tap on the wrench icon. A drop down menu will appear select "Manage AGPS State", then select "Reset". After resetting the AGPS state, tap on the screen again and re-select the wrench icon, then select "Download". After downloading the new AGPS data, please reboot your device. If the AGPS data download worked properly, your phone should be able to locate satellites within a few minutes. If your device does not locate satellites, please complete the following troubleshooting step.
Troubleshooting Step #3: Power off your device until all lights on your phone turn off. Once the device is powered off, press and hold the Volume Up and Home key, and while continuing to hold these buttons, press the Power key until your phone powers on, while continuing to hold the Volume Up and Power keys. This will put your phone into the Android Recovery screen. In this menu, use the Volume keys to navigate through the different menu options to "Wipe Cache Partition", then press the Power key to select this option. Once the cache partition is wiped, select the "Reboot System". Once the system reboots, use the "GPS Status and Toolbox" application to check if the issue is resolved. If not, repeat Step 2. If after repeating Step 2 this issue persists, please contact your wireless provider, as this would most likely indicate the requirement of an entire system restore, or a potential hardware issue.
Go into "Settings" from the home screen on the phone and then press "Location Services","Location" or "Location & Security".
Make sure "Use GPS Satellites" or "Standalone GPS" is checked and "Use Wireless Networks" is UNCHECKED. Alternately, you may have an item called "Google Services". If so, uncheck "Google Services", and all other options other than "Use GPS Satellites" or "Standalone GPS". If other options are checked they may be trying to calculate yardages, but are conflicting with each other and either no or wrong yardages are being shown.
If your settings are correct, then follow the trouble shooting steps below.
Troubleshooting Step #1: Navigate to your phone's "Settings" menu, then disable Wi-Fi, and the "Wireless Networks" and "Google Location Services" options in the "Location" menu. After this is completed, navigate to the Google Play Store and install and app called "GPS Status And Toolbox". Once this application is installed, please go outside and launch the application. This application will have a fraction on the middle-right side labeled "Fix/Sats" The "Fix" is the number of satellites your phone is connected to, while "Sats" is the number of satellites within view to your phone. During previous tests, the majority of Samsung Galaxy devices we have tested will continue to give a "Fix/Sats" reading of 0/0". This indicates your phone is not connecting to satellites, and confirms an issue with the phone. If the "Fix/Sats" reading does not remain at "0/0", please continue to step 3 and try the the other fixes for GPS issues we've found for android vs samsung. If the "Fix/Sats" reading does remain at "0/0", please continue with the next troubleshooting step.
Troubleshooting Step #2: Within the "GPS Status and Toolbox" application, tap on the screen and a drop down bar will appear then tap on the wrench icon. A drop down menu will appear select "Manage AGPS State", then select "Reset". After resetting the AGPS state, tap on the screen again and re-select the wrench icon, then select "Download". After downloading the new AGPS data, please reboot your device. If the AGPS data download worked properly, your phone should be able to locate satellites within a few minutes. If your device does not locate satellites, please complete the following troubleshooting step.
Troubleshooting Step #3: Power off your device until all lights on your phone turn off. Once the device is powered off, press and hold the Volume Up and Home key, and while continuing to hold these buttons, press the Power key until your phone powers on, while continuing to hold the Volume Up and Power keys. This will put your phone into the Android Recovery screen. In this menu, use the Volume keys to navigate through the different menu options to "Wipe Cache Partition", then press the Power key to select this option. Once the cache partition is wiped, select the "Reboot System". Once the system reboots, use the "GPS Status and Toolbox" application to check if the issue is resolved. If not, repeat Step 2. If after repeating Step 2 this issue persists, please contact your wireless provider, as this would most likely indicate the requirement of an entire system restore, or a potential hardware issue.